I've been researching relatives that immigrated to the United States during the early 20th century and have done search reports with USCIS Genealogy Index Search Request. In my index search requests, you can specify whether you want paper or electronic results and I always request electronic. This has worked for the search index report first stage, but on every second stage requesting records, they keep sending me paper copies instead of electronic. I would prefer electronic as I expect it has more information than a printout that I then scan into my computer. I tried submitting a follow up request via their ticket system, but that fell on deaf ears.
One example of this is I create a
records request for the following for one person in response to the
index search request giving these documents as being available:
File Series File Number C-File C-4841275 AR-2 Form A-3528497
Is there a way to request documents such that they don't mail them and I get an electronic copy? The C-File and AR-2 are listed as mainly being on microfilm, do they have way of creating electronic copies of microfilm? Will electronic documents have more information than the printouts that I get?